Elapsy.com ships worldwide to nearly every
country across the globe, we employ the services of major, trusted
international carriers to ensure your
package arrives to your destination fast
and securely.
Confirm:
A confirmation email will be sent to you
once the order needs authorization. We begin preparing your order immediately
after it is verified. With this sort
of time frame, it makes it difficult for
us to change or cancel your order, however, we will do our best to support your
request.
Processing:
It usually takes 2-7 business days for your
order (while some items may need 8-11 business days). We will send you an email
if the processing time
takes longer than expected.
Shipping:
Shipment takes 10-20 business days to
arrive.
Note: affected by covid-19, there will be
some delay on the delivery.
Please note:
1、preparation for
delivery (quality checks, packing, paperwork, etc.) Usually takes 2-7 (while
some items may need 8-11 business days)business days and is not included in the
overall "shipping time".
2、all packages have
specific tracking information.
3、you will receive an
e-mail notifying you once your order has shipped. The email will include a
unique parcel tracking number. The status of your order can be reviewed by
logging into "my account". Click on " my order " to review
your order status and/or obtain a tracking number.
4、shipping times may
be affected during public holidays as manufacturers and couriers will limit
their operations during these times. Though this is unfortunately out of our
control, we will try our best to improve on this issue.
Shipment upgrade notice:
We've put a lot of focus on making sure the
items get delivered to our customers as quickly as possible. So lately we've
upgraded our shipping system to provide better service: we managed to shorten
the shipping time, especially for us customers!
Delivery:
You tracking number and the express company
website link will be sent in e-mail immediately after we ship the order out.
You can also track it in user account on elapsy.com. We will also e-mail you if
there is any unsuccessful delivery. After you receive the order you purchased,
you are free to write a review and get points rewarded.
Please contact us within 6 months since
shipment if no receipt or delivery, our representative will resolve this
problem within 24 hours. Note that overdue requests may not be accepted.
Contact Us:
If any issue during the shipping time or after received the item, please feel free to [email protected], our customer service representatives will offer you a satisfying solution.
The logistics may be delayed due to the impact of the epidemic.